FAQ – Security – 2-step verification

It's a code that's sent to you by text, push notification or phone call. It will only work for 10 minutes. If you go over the allowed time, you can get a new code by selecting Request a new code.

You can receive your code in several ways, including email. You can also use your security questions to log in. You might have to wait several minutes before you receive your code by email.

Make sure your mobile device can make calls and you're in an area covered by your mobile service provider. You can try again by selecting Request a new code.

If you still haven't received your code after 2 attempts, you can choose to receive it another way by clicking Alternative methods in the login screen.

Note that single-use security codes can only be sent by SMS to phone numbers in North America (Canada, US).

Using a trusted device, see if you can use another method to log in by clicking Alternative methods in the login screen.

If you can't, just call us at 1-800-CAISSES (1-800-224-7737) (personal members) or 1-888-233-2473 (business members). We'll help you log in to AccèsD.

Yes, eventually everyone will have to use 2-step verification.

Yes. When you log in using a trusted device or browser, tick the box labelled Don't ask again on this device (mobile app) or Don't ask again on this browser (computer). This turns off 2-step verification and you will no longer have to enter a code when you log in from that device or browser.

Whenever you delete your cookies, all your saved passwords are erased. After deleting them on a device you trust or that belongs to you, you must select the Do not ask for this device/browser option again so that you no longer have to enter a single-use security code. This step will have to be repeated every time you delete your cookies.

Note that some devices may automatically delete cookies.

If you use facial recognition or your fingerprint to log in to AccèsD, 2-step verification is automatically disabled, and you won't receive a security code.

Note that biometrics gets disabled when you change your password on your own. You'll need to enter your password and use another method to log in. You can then reactivate biometrics.