Desjardins Identity Protection

Desjardins Identity Protection

Offered free of charge to both our personal and business members and clients.

Advantages of Desjardins Identity Protection

Fraud protection

Your accounts and assets at Desjardins are protected in the event of unauthorized transactions.

Identity theft support

If your identity is stolen, Desjardins can provide individual support during every step of the identity recovery process.

Reimbursement

If your identity is stolen, you may be reimbursed up to fifty thousand dollars for certain expenses incurred to restore your identity, such as notary or attorney's fees and lost wages.

Credit score monitoring

You can check your Equifax® and TransUnionTM credit reports in the Credit report section of AccèsD.

Good to know

We can't protect you if you voluntarily share your login information with third-party financial apps. These apps may use management software that stores your banking information.

Beware of the risk of fraud and leaks when sharing your information.

Before sharing your login information

Read the privacy and security policies of any financial applications you may use and learn how they collect and use your information.

If you decide to proceed

Turn on security alerts to secure your accounts to the fullest.

Credit Score report on AccèsD

The Credit report section on AccèsD is a convenient way to check your Equifax and TransUnion credit reports whenever you want, for free.

You can also register for email alerts by entering your email address in TransUnion's CreditView® dashboard, under My Account.

Learn more about the credit score feature

Claims related to the settlement agreement

To file a claim as part of the class action settlement agreement, you need to fill out a form with RicePoint, the independent administrator.

Complete the claim form

Contact us

Personal members and clients

Monday to Friday: 6 AM to 9 PM
Saturday and Sunday: 8 AM to 6 PM

1-800-224-7737 (1-800-CAISSES)

Business members and clients

Monday to Friday: 8 AM to 8 PM
Saturday: 8:30 AM to 4 PM

1-888-233-2473 (1-888-AFFAIRE)

The information displayed in your credit report is for information purposes only and does not constitute financial advice. Desjardins does not have access to this information and it should not be interpreted as credit approval. Desjardins is not responsible for the accuracy of the information in your credit report, or for any decisions made based on this information.

The information provided by the TransUnion CreditView Dashboard is for information purposes only and does not constitute financial advice. Desjardins does not check this information and it should not be interpreted as credit approval. Desjardins is not responsible for decisions based on the information in the CreditView Dashboard.

The Equifax Credit Score is based on Equifax's proprietary model and may not be the same score used by third parties to assess your creditworthiness. This score has been provided for your own educational use. Third parties will take into consideration other information in addition to a credit score when evaluating your creditworthiness.

Equifax® is a registered trademark of Equifax Canada Co. Used under licence.

TransUnionTM is a trademark of TransUnion Interactive Inc.

CreditView® is a registered trademark of TransUnion Interactive Inc. Used under licence.