Fraud alerts: Protect your identity and finances

Fraud prevention alerts

Keep your identity and bank accounts safe by responding to alerts on your phone.

Enhanced security

If we detect unusual activity in your AccèsD account, such as suspicious transactions or logins, we'll send you a push notification or text message to verify it's you. Text messages will come from these short codes:

  • 337501
  • 337502
  • 337503
  • 337504
  • 337505

Advantages

Free

This fraud prevention service is free for all our members and clients.

Simple

Simply reply to confirm whether it was you. That's it!

Secure

These alerts help protect you from identity theft and fraud.

How to get security alerts

Credit card alerts

If we detect any unusual activity on your credit card, we'll send you an instant notification in the Desjardins mobile app or a text message to verify it's you.

Push notifications

To be notified of suspicious transactions on your credit card, turn on push notifications in AccèsD.

Turn on push notifications

  1. Log in to AccèsD.
  2. Select Security.
  3. Select Devices.
  4. Under Is this your device? answer Yes if the device shown belongs to you.
  5. Select Back, then Back to overview.
  6. Select More.
  7. Select Profile and preferences, then Notifications.
  8. Select Allow notifications.

Make sure notifications are allowed in your device settings as well.

Text messages

To get alerts by text message, you need to have a cellphone number on AccèsD.

Add or change your cellphone number

  1. Log in to AccèsD
  2. In the Contact information section, under Main number, select Edit.
  3. Add or change your cellphone number and select OK.
  4. Make sure the information is correct and select Confirm.

Sample text message

Hi ROBIN GRIFFIN,

Desjardins detected an unusual transaction of CAN$195.73 attempted with your Visa ending in 4561 on April 11, 2024, at 2:32 PM (Eastern Time) at MAJESTIC JEWELLERS. Your card has been locked as a security measure.

Was this you? Reply Yes or No, then try your transaction again if necessary.

Confirm if you recognize the transaction

  • If you made the transaction, reply Yes.
  • If you didn't make the transaction, reply No and call us at 1-866-335-0338, option 2.

Debit card alerts

If we detect unusual activity on your debit card, we'll block the card and notify you by text message. For help, call the number on the back of your card.

Text messages

To get alerts by text message, you need to have a cellphone number on AccèsD.

Add or change your cellphone number on AccèsD

  1. Log in to AccèsD.
  2. Select Profile and preferences.
  3. Select Contact information or Update contact information.
  4. Under Phone and email, select Edit.
  5. Add or change your cellphone number and select OK.
  6. Make sure the information is correct and select Confirm.

Sample text message

Hi,

Desjardins detected an unusual transaction of CAN$1,032.65 attempted with your debit card ending in 4321 on September 10, 2024, at 2:32 PM (Eastern Time) at TECH IT EASY. Your card was locked as a security measure.

Call the phone number on the back of your debit card for assistance.

Never share your card numer of PIN by phone, text message or email.

AccèsD alerts

Push notifications

We'll notify you of any suspicious activity in your AccèsD account, including unusual transactions or logins.

Turn on push notifications

  1. Log in to AccèsD.
  2. Select Security.
  3. Select Devices.
  4. Under Is this your device? answer Yes if the device shown belongs to you.
  5. Select Back, then Back to overview.
  6. Select More.
  7. Select Profile and preferences, then Contact information.
  8. Select Allow notifications.

Make sure notifications are allowed in your device settings as well.

Text messages

We'll send you a text message if we detect unusual activity in your AccèsD account, such as a suspicious login. To receive text messages, you need to have a cellphone number on AccèsD.

Add or change your cellphone number

  1. Log in to AccèsD.
  2. Select Security.
  3. Select Identity verification and alerts.
  4. Under Phone number, select Add or Edit.
  5. Enter the number and select Continue.
  6. You'll get a verification code by text message to confirm your number.
  7. Enter the code and select Continue.

Email

If we detect unusual activity in your AccèsD account, like a password change, we'll send you an email. To get security alerts by email, you need to have an email address on AccèsD.

Add or change your email address

  1. Log in to AccèsD
  2. Select Security.
  3. Select Identity verification and alerts.
  4. Under Email address, select Add or Edit.
  5. Enter the email address and select Continue.
  6. Enter the code and select Continue.

Confirm or deny the login

  • If it was you who logged in, reply Yes and continue using AccèsD.
  • If you did not log in, reply No and call us at 1-866-335-0338. Your AccèsD session will be temporarily deactivated as a precaution.

Recognizing and avoiding fraud

Protect your personal and financial information

Pay close attention to any messages that seem to come from your financial institution. Scammers often send fake messages to try and steal your personal or bank account information.

We will never ask you to click a link to log in to AccèsD or to share your personal information in response to our security alerts.

Protect your account

It's your responsibility to let us know right away if there's an issue with your card (such as loss or theft). You are responsible for all transactions on your account, even those made by someone you've authorized. If you notice an error, contact us within 30 days of receiving your statement.

Extra security with 2-step verification

Turn on 2-step verification for added security on your AccèsD account. It helps protect your identity and reduce the risk of online scams.

Get started with 2-step verification

More resources

Account security on AccèsD

Check out the Security section on AccèsD for personalized tips on how to keep your account as secure as possible.

Learn more about the AccèsD Security section

Phishing

Learn to spot phishing attempts and what to do about them. These scams are on the rise, but you can stay safe by knowing how to avoid them.

Learn more about phishing

Desjardins Identity Protection

We offer protection to protect your assets and support you if your identity is stolen.

Learn more about Desjardins Identity Protection

Staying secure

Discover our security measures and what you can do to protect yourself.

Learn more about security

FAQ – Security alerts

  1. Some conditions apply. For more information, including your obligations, please refer to the Desjardins Debit Card Terms of Use (PDF, 146 KB) and the terms and conditions of your account opening contract.