About the caisse

Our mission:

• To provide all members, regardless of the scope of their needs, with access to quality financial services, concrete financial advantages and considerate service.
• To contribute to members' cooperative, economic and financial education.
• To contribute to community development.

Our vision:

• To be the leading financial institution, both with respect to satisfying our members' needs as in the field of business development.
• To remain a leader in traditional services, be recognized as a leading financial institution for asset management and be considered the leading partner of businesses, particularly SMEs.
• To be able to satisfy all our members' financial needs:
• through comprehensive, adapted and accessible advisory services
• through the contribution of our mobilized, competent and committed employees, all strongly inspired by cooperative values and a passion for service
• To provide Caisse members with a higher level of satisfaction than our competitors, so they can do business with the various Desjardins components with confidence.
• To ensure our employees and officers have a clear, full and common understanding of Desjardins' cooperative difference, also recognized by Caisse members.
• To achieve a solid and reassuring financial performance, based on a sound and prudent framework, thus contributing to maintain our credibility and ensure our continuity.