Desjardins and social media

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Desjardins and social media

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At Desjardins, we believe it's important to keep an open line of communication with our members and clients. Our mission is to make sure our social media accounts are inclusive spaces where you can share and connect with others respectfully.

We're counting on you to help build a welcoming and supportive community when you interact with others on our pages.

Thanks for being part of the conversation!

Moderation and terms of use

Our community managers are responsible for moderating comments on our social media accounts. They do their best to respond to your comments as soon as possible during business hours from Monday to Friday (excluding statutory holidays).

Desjardins's pages (as well as any other pages we own) are places where you can connect with others and share your experience with Desjardins Group. All comments are read and reviewed. To maintain a respectful dialogue, we encourage you to follow these rules when you share anything on our accounts:

  1. Be polite and respectful at all times. Hate speech, threats, harassment and incitement will not be tolerated.
  2. Never post offensive content that may expose someone or a group to hatred or contempt on the basis of race, origin, colour, religion, gender identity, gender expression, age or physical or intellectual disability.
  3. Stay on topic and avoid posting the same content over and over again. Spam will not be tolerated.
  4. For security reasons, never post personal or confidential information, financial or otherwise, on our pages. Protecting personal information is everyone's responsibility.
  5. Make sure your information is accurate. It must not infringe on intellectual property, confidentiality or other third-party rights.
  6. Remember that Desjardins's social media and other digital platforms are not anonymous. If you want to use our platforms to interact with Desjardins, you must identify yourself. We reserve the right not to post a comment or reply to a question if we aren't sure who wrote it.
  7. Avoid using all capital letters in your message. In online writing, all caps is the equivalent of yelling and comes across as aggressive.
  8. Avoid sharing commercial content. Ads are not permitted in any form, including comments that promote products and services.
  9. If you choose to link to other sites in your comments, make sure that the links are relevant to your comment. Desjardins has no control over third-party websites that you or other users may link to. As a result, Desjardins is not responsible for the content on these sites.
  10. Remember that when you post on one of our social media pages, your comments will be visible on the platform for an indefinite amount of time and indexed by search engines.

By using Desjardins's social media (including any other pages we own), you confirm that you understand and accept these terms of use. To maintain a safe and constructive online environment, Desjardins may, without notice, delete any comments that do not comply with the terms of use and may delete or block followers for any interaction that is deemed to be inappropriate or harassment.

*The social media terms of use may change over time. To find out when this information was last updated, check the date at the top of the page.

Report abuse

Users can report inappropriate content or conduct on Desjardins's social media pages using the direct messaging service on the page in question.