Quebec’s hotel sector beyond appearances

At first glance, the hotel sector looks unshakable. However, a closer look shows that a revolution is in full swing and that the brick and mortar image of stability is misleading. Some hotels are closing, others are being converted into student residences, and the supply of accommodation from private individuals is proliferating. In response to the multitude of changes, hotel operators are using their imaginations to compete, offering clients innovative concepts that shake up how things are done, forcing changes to standards, management and reception practices, all at the same time. Along with the upheaval in the industry comes an increasingly ferocious battle for conference and vacation destinations.