Critical illness insurance claims
Need to file a critical illness insurance claim? We're here to help.
1-888-558-5525 Phone number of Desjardins Insurance. This link opens your phone app.
Before you make a claim
Check that your illness or condition meets the definition in the policy. Being diagnosed with a critical illness by your doctor doesn't mean you automatically qualify for a benefit payment.
Sometimes only severe cases are covered. And there may be limitations and exclusions. For example, you may need to wait out a moratorium, survival or qualifying period.
Questions about the moratorium, survival or qualifying period?
See our critical illness insurance guide
4 steps of the claims process
Information
Call us at 1-888-558-5525 Phone number of Desjardins Insurance. This link opens your phone app. to find out what forms and supporting documents you need. We can also walk you through the claims process.
For a GetWell Insurance claim, call us at 1-877-747-5005 Phone number of Desjardins Insurance. This link opens your phone app.
Documentation
Fill out the Critical illness claim form and ask your doctor to complete the Physician's statement.
You must also fill out the Consent related to the information Desjardins Insurance gets about you This link will open in a new window.form and include it in your claim.Gather any other supporting documents required. Then send everything through our secure site or by mail (address listed on the form).
Good to know
You're responsible for any fees your doctor charges to complete the medical statement.
Analysis
Once we receive the required documents, we review your claim. Then we contact you to let you know if your claim is approved. We also establish the payment method, if necessary.
Payment
If your claim is approved, you receive the insurance amount specified in your policy.
File a critical illness insurance claim
By phone
Monday to Friday: 8 AM to 7 PM
1-888-558-5525 Phone number of Desjardins Insurance. This link opens your phone app.