How to cancel an Interac e-Transfer
Cancel an Interac e-Transfer® on AccèsD from your mobile device or computer.
Instructions
- Mobile app
- Web browser
Mobile app
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Log in to the Desjardins mobile services app, then select Transfers.
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On the Transfers page, select Interac transfers.
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On the next page, select Manage active e-Transfers.
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Select the transfer you want to cancel.
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Select Cancel e-Transfer on the information page.
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Select Cancel e-Transfer again.
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Choose the deposit account, then select Next.
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Write a message to your recipient (optional), and select Confirm to cancel the Interac e-Transfer and retrieve the funds.
Web browser
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Log in to AccèsD. On the home page, select Transfers.
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Select Interac transfers.
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On the next page, select the Manage active e-Transfers tab.
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Select the transfer you want to cancel.
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Select Cancel e-Transfer on the information page.
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Select Cancel e-Transfer again.
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Choose the deposit account, then select Confirm to cancel the e-Transfer and retrieve the funds.
Contact us
By phone
We can call you when it's convenient.