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AccèsD and mobile services

With AccèsD, your finances are always at your fingertips. Save time with our online services and mobile app.

Log in to AccèsD

Check out the features of AccèsD

AccèsD is our online services platform. It allows you to manage your day-to-day finances from our mobile app or from a computer. Sign up for AccèsD and do your transactions securely when it's convenient for you.

How do I sign up for AccèsD?

You have an account at a Desjardins caisse:

Sign up for AccèsD with a debit card number

You don't have an account, but you do have a Desjardins credit card:

Sign up for AccèsD with a Desjardins credit card number

Montreal area:
514-224-7737 Phone number of customer service for the Montreal area. This link opens your phone app. (514-CAISSES)

Elsewhere in Canada and the US:
1-800-224-7737 Phone number of customer service for Canada and the US. This link opens your phone app. (1-800-CAISSES)

Enjoy the simplicity

Take the work out of saving with automatic transfers

Automatic transfers are a practical way to set money aside in small amounts to work toward your goals and prepare for retirement. You can automate transfers to a savings account or a registered savings plan like a TFSA, FHSA, RRSP or RESP.

Set up automatic transfers to a savings account, RRSP, FHSA or TFSA.

  1. Log in to AccèsD, select Transfers, then Transfers between accounts.
  2. Then select the source and destination accounts, and specify the transfer amount and frequency.
  3. If you're using AccèsD in a browser, enter this information in the Later tab if you want to set up transfers in advance.

Schedule payments to an RESP

  1. Log in to AccèsD from the mobile services app or a browser and go to the Savings and investments section under Accounts.
  2. If you're using the app, select the account in which you want to reinvest, then Reinvest in this account.
  3. From a browser, select the 3 dots to the right of the account you want to reinvest in, then Reinvest in this account.
  4. Confirm your investment profile and then schedule transfers.

Retirement savings

Wondering how much should you save for your retirement? Use our retirement calculator to calculate the amount of automatic payments you could schedule.

Set up an automatic transfer, payment or donation

You can set up the following transactions and choose their date and frequency. Allow for at least 2 days for changes to go into effect when setting up, changing or canceling an automatic transaction.

Set up an automatic transfer

  1. Log in to AccèsD and select Transfers.
  2. Select a transfer, follow the instructions and select the amount, date and frequency. If you're using AccèsD in a browser, select the Later tab to set up the transfer.

View and modify your scheduled transactions

You can view and modify your pending transactions on AccèsD. Preauthorized payments or direct (payroll) deposits generated by suppliers or employers are not listed under pending transactions.

On the app
  1. Log in to AccèsD.
  2. Select More in the lower right corner.
  3. Select Pending transactions.
On a web browser
  1. Log in to AccèsD.
  2. In the right-hand menu, select Search transactions.
  3. Select Pending.

Processing of scheduled transactions

Most of the time:

  • Scheduled Interac e-Transfers are processed at 6:30 AM, 7 days a week.
  • Other scheduled transfers are processed in the evening.
  • Scheduled bill payments are processed in the evening, except on Fridays and Saturdays, when they’re processed in the afternoon.
Learn more about processing times

Our mobile app

Take charge of your finances with our mobile app. Manage your accounts, pay your bills, and send or receive money on the go using your cellphone or tablet. It's quick, easy and secure.

Some features are also available on Apple Watch and Wear OS.

Download the Desjardins mobile services app

Features to explore on the app

Our mobile app has exclusive features to help you manage your money and track your expenses from your smartphone or tablet.

Quick login

Use your fingerprint or facial recognition to identify yourself.

Insta­Balance

Activate this feature to check your account balances without logging in.

Mobile payments

Make purchases with Apple Pay or Google Pay using your smartphone or tablet.

Mobile cheque deposit

Deposit a cheque just by taking pictures of the front and back.

Financial insights from Alvie

Our virtual assistant, Alvie, presents financial insights based on your transactions. Alvie helps you:

  • Track your daily spending
  • Set budgets and stick to them
  • Keep an eye on your account activity

Your financial insights are only available in the mobile app and will appear when you log in.

Learn more about financial insights

Turn on alerts

To avoid additional fees, keep a close eye on your finances and act quickly in the event of suspicious activity, activate these alerts from the mobile app or a computer:

  • Insufficient funds
  • Minimum balance reached
  • Credit limit approaching
  • Payment due
  • Security alerts
Learn more about alerts

Discover the different types of alerts you can activate according to your needs.

Insufficient funds

Receive an alert when there's not enough money in your everyday account for a pre-authorized payment or payment by cheque.

Minimum balance reached

Receive an alert when your account balance reaches the minimum you want to keep in your account.

Credit limit approaching

Receive an alert when the amount available on your credit card drops below the amount of your choice. For example, you can choose to receive a push notification on your cellphone when there is $500 available on your credit card.

Payment due

Receive an alert when the minimum payment for your credit card has not been made and you're approaching your last statement's due date.

How to activate mobile alerts on AccèsD

To activate AccèsD notifications in the mobile app:

  1. Log in to AccèsD.
  2. Select Security, then Devices.
  3. In the Is this your device? section, answer Yes if the device belongs to you and you want to receive notifications on it.
  4. Return to the home screen, then select More in the lower right corner.
  5. Select Profile and preferences, then Notifications.
  6. Select Allow notifications, then choose the notifications you want.

Also make sure that notifications are enabled in your mobile device settings.

Security alerts

Protect your identity and enhance account security by activating alerts for unusual account or credit card activity. For instance, you can receive an alert if we detect a suspicious login to your AccèsD account or flag a potentially fraudulent transaction. You can then confirm your identity or declare whether you're the person who did the transaction in question. See the Security alerts to prevent fraud page for more information.

Tools to track your finances

My budget

Get an overview of your income and expenses. The My budget tool helps you set budget and savings goals so you can save for your projects.

Use the My budget tool

My savings goals

Set money aside for a special project. For example, you can build up an emergency fund or save for a trip.

Use the My savings goals tool

Manage debt

Learn how to get your finances under control. Check your debt level in a few quick steps and get personalized tips to help you get on top of things.

Use the Manage debt tool

AccèsD Telephone

Prefer to call? You can also use AccèsD Telephone.

Montreal area:
514-224-7737 Phone number of customer service for the Montreal area. This link opens your phone app. (514-CAISSES)

Elsewhere in Canada and the US:
1-800-224-7737 Phone number of customer service for Canada and the US. This link opens your phone app. (1-800-CAISSES)

On your own

Make some of your regular transactions by phone at any time. 2 Just state the reason you're calling in your own words and our virtual assistant, Alvie, will take you where you need to go. For instance, you can replace your credit or debit card or change your password. 3

With the help of an advisor

Need help carrying out a transaction or buying a product? Call us Monday to Friday from 6 AM to 9 PM or Saturday and Sunday from 8 AM to 6 PM.

FAQ

How do I log in to AccèsD online?

You can log in to AccèsD with a smartphone or tablet using our Desjardins mobile services app, or from a computer.

Log in to AccèsD

 How do I transfer money using AccèsD?

You can transfer money on AccèsD using transfers between accounts, money transfers and Interac e-Transfers, for example.

Learn more about transfers

 What should I do if I forgot my AccèsD password?

If you've forgotten your AccèsD password, you'll need to change it.

1. Go to the AccèsD login page from a web browser or your Desjardins mobile services app.

2. Select Forgot your password?

3. Enter your username and click Go.

4. Confirm your identity via the security code sent by text, push notification or phone call, and select Continue.

5. Answer the security question and select Continue.

6. Create a new password and select Confirm.

If you have trouble getting a new password, contact us.
Voir plus de questions sur AccèsD
See more questions about AccèsD
Interac ® and Interac e-Transfer ® are registered trademarks of Interac Corp. Used under licence. Subject to certain eligibility criteria. Except Sundays from 2 AM to 6 AM. The virtual assistant feature is only available for members with phone numbers on file with Desjardins.