Assistance services
Desjardins Identity Protection – For all members and clients
- Asset protection
- Support from a team of experts in the event your personal information is used fraudulently
- Reimbursement of certain expenses related to identity theft
- Free credit report monitoring service
Our members and clients matter to us. That's why Desjardins Identity Protection was put into place.
Desjardins Identity Protection includes 4 measures to protect your personal and financial information:
Travel Assistance is available at no extra cost to all Desjardins individual members. Our team can provide advice and assistance 24 hours a day, 7 days a week, before and during your travels, outside your province of residence or abroad.
Family members travelling with you—your spouse and children—enjoy the same benefits[ 1 ] note.
Get advice and assistance
Before you leave
Our team has useful information to help you plan your trip. Or you can speak to our nurses for any health-related question.
During your travels
Our team of nurses and doctors specialized in emergency medicine, assistance agents and numerous international service providers are available 24 hours a day.
Get the right insurance coverage
The Travel Assistance service does not cover costs incurred before or during your trip.
Important: Be sure to take out travel insurance before you leave, with coverage for the duration of your trip (including trips of 3 days or less). This way, costs incurred in the event of an emergency during your trip will be covered by the insurer, according to the terms of the policy. If you don't take out insurance, you'll be responsible for these costs.
Take out Desjardins Travel Insurance to be able to get a 3-day discount at any time.
If you have travel insurance from a company other than Desjardins, our assistance team will help you reach an advisor from that company from the beginning of your emergency.
Learn more
Managing an estate brings up a lot of legal questions. Estate Assistance is free for members and provides legal information and first-level support for planning, settlement and management matters. Our legal experts are available to you and your liquidator to provide additional assistance to the services you receive at your caisse.
Estate Assistance will entitle you to:
- legal advice from experts
- legal information to help you understand the steps, obligations and terminology involved
- personalized support from legal experts during every step of the estate settlement
- assistance when you fill out the primary forms
It's an exclusive advantage for Desjardins members.