Desjardins Group
- Accounts and investment funds held at a Desjardins caisse
- Credit cards
- Life and health insurance
- Car, home and recreational vehicle insurance
- Desjardins Securities
- Disnat
Online
In a web browser
- Log in to AccèsD - External link..
- In the right-hand menu, select Profile and preferences.
- Under Profile, select Change contact information.
- Select Edit.
- Make sure you've entered your new address correctly, then select Confirm.
In the Desjardins mobile services app
- Sign in via the app.
- At the bottom of the screen, select More.
- Select Profile and preferences, then Contact information.
- Select Edit.
- Make sure you've entered your new address correctly, then select Confirm.
Phone
514-522-2373 or 1-800-224-7737 (1-800-CAISSES)
Online
In a web browser
- Log in to AccèsD - External link..
- In the right-hand menu, select Profile and preferences.
- Under Profile, select Change contact information.
- In the Other changes of contact information section, select Edit under Desjardins Card Services.
- Make sure you've entered your new address correctly, then select Confirm.
In the Desjardins mobile services app
- Sign in via the app.
- At the bottom of the screen, select More.
- Select Profile and preferences, then Contact information.
- In the Other changes of contact information section, select Edit under Desjardins Card Services.
- Make sure you've entered your new address correctly, then select Confirm.
Phone
Montreal area: 514-397-4415
Elsewhere in Quebec, Canada and the U.S.: 1-800-363-3380
Online
AccèsD Internet users
Phone
Online
AccèsD Internet users
Phone
Phone
- Desjardins caisse federations
- Insurance
- Desjardins Securities
- Desjardins Private Management
- Desjardins Security Fund
- Desjardins Card Services
- Caisse centrale Desjardins
- Capital régional et coopératif Desjardins
- Desjardins Bank
- Desjardins Venture Capital
- Desjardins International Development
- Employer Solutions
Fédération des caisses Desjardins du Québec
Head office
Phone
100, avenue des Commandeurs
Lévis (Québec) G6V 7N5
Montreal
Phone
1, complexe Desjardins
Case postale 7, succursale Desjardins
Montréal (Québec) H5B 1B2
Fédération des caisses populaires de l'Ontario
Fédération des caisses populaires du Manitoba inc.
Desjardins General Insurance
Phone
6300, boulevard Guillaume-Couture
Lévis (Québec) G6V 6P9
Desjardins Financial Security
Phone
Fax
200, avenue des Commandeurs
Lévis (Québec) G6V 6R2
The Personal General Insurance
Phone
6300, boulevard Guillaume-Couture
Lévis (Québec) G6V 6P9
Full-service brokerage
Phone
Fax
1170, rue Peel
Bureau 300
Montréal (Québec) H3B 0A9
Disnat online brokerage
Phone
Fax
Desjardins Private Management
Montreal
Phone
Fax
2 Complexe Desjardins
East Tower, 27th Floor
Montreal QC H5B 1E4
Ottawa / Gatineau
Phone
Fax
1173 Cyrville Road
Suite 310, 3rd Floor
Ottawa ON K1J 7S6
Quebec City
Phone
Fax
2828 Laurier Boulevard
Suite 900
Quebec City QC G1V 0B9
Phone
418-835-8444 or 1-866-835-8444, ext. 6595
100, avenue des Commandeurs
Lévis (Québec) G6V 7N5
Head office
Phone
Fax
450, De Maisonneuve Blvd W.
Montréal (Québec) H3A 0H2
Operational support to businesses
Fax
Montreal area:
514-397-4735
Canada:
1-888-724-8694
Head office
Phone
Fax
1170, rue Peel, bureau 600
Montréal (Québec) H3B 0B1
Toronto office
Phone
Fax
365 Bay Street, Suite 300
Toronto, Ontario M5H 2V1
Head office
Phone
2, complexe Desjardins, bureau 1717
Case postale 760, succursale Desjardins
Montréal (Québec) H5B 1B8
Phone
Fax
1001 E. Hallandale Beach Blvd.
Hallandale Beach, FL 33009-4429
Phone
514-281-7131 or 1-866-866-7000, ext. 7131
Fax
2, complexe Desjardins, bureau 1717
Case postale 760, succursale Desjardins
Montréal (Québec) H5B 1B8
Phone
4545, avenue Pierre-De Coubertin, 9e étage
Montréal (Québec) H1V 0B2
Phone
Fax
1, complexe Desjardins
Case postale 7, succursale Desjardins
Montréal (Québec) H5B 1B2
Maison Alphonse-Desjardins
6, rue du Mont-Marie
Lévis (Québec) G6V 1V9
Phone
418-835-2090 or 1-866-835-8444, ext. 2090
Fax
AccèsD Internet users
Use your secure AccèsD message box - This link will open in a new window.
Non-users
Write to us - This link will open in a new window.
Phone
Montreal area:
514-224-7737 (514-CAISSES)
Canada and the U.S.:
1-800-224-7737 (1-800-CAISSES)
For inquiries about the Desjardins brand, including the use of our logo or name, contact us.
Need help?
Online
AccèsD Internet users
Use your secure AccèsD message box - This link will open in a new window.
Non-users
Write to us - This link will open in a new window.
Caution: Since email exchanges are not guaranteed to be secure, we cannot disclose your personal or confidential information when communicating through your personal email. You will need to call us.
Phone
Personal services
Montreal area:
514-224-7737 (514-CAISSES)
Canada and the U.S.:
1-800-224-7737 (1-800-CAISSES)
Business services
Montreal area:
514-253-6166
Canada and the U.S.:
1-888-233-2473 (1-888-AFFAIRE)
Comments, suggestions or complaints about:
A caisse or Desjardins Business centre
See the procedure
Car or home insurance
- Quebec: Contact us - External link. This link will
open in a new window.
- Ontario: Contact us - External link. This link will
open in a new window.
Life and health insurance or retirement savings
Contact us - External link. This link will open in a new window.
Brokerage services
Full-service Brokerage - Desjardins Securities:
- Comments and suggestions - External link. This link will open in a new window.
- Complaints - External link. This link will open in a new window.
Online Brokerage - Disnat:
- Comments and suggestions - External link. This link will open in a new window.
- Complaints - External link. This link will open in a new window.
Desjardins Financial Services Firm Inc.
- How complaints are handled at Desjardins Financial Services Firm Inc. (PDF, 462 KB) - This link will open in a new
window.
Phone
Montreal area:
514-224-7737 (514-CAISSES)
Canada and the U.S. (except Hawaii):
1-800-224-7737 (1-800-CAISSES)
Other countries (collect call):
514-397-4610
Other numbers and additional information about how to report fraud.
Or contact Visa Customer Care Services worldwide - External link. This link will open in a new window..
If you would like to access or correct your personal information or submit a data portability request, send us a request online or in writing to your caisse or the Desjardins Group entity you do business with.
For questions concerning our Privacy Policy or use of cookies, contact:
Desjardins Group Privacy Office
100, rue des Commandeurs
LEV-100-6e
Lévis, Québec
G6V 7N5
For questions about anything else (such as fraud, connection issues, frozen accounts, suspicious transactions or AccèsD), call 1-800-224-7737 (1-800-CAISSES).
Countries served by the international number: Australia, Belgium, Brazil, China (Hong Kong), Cuba, Denmark, Finland, France, Germany, Greece, Holland, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Morocco, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom.
