FAQ about the situation at Canada Post

Have questions about how the situation at Canada Post affects Desjardins? Find answers in our FAQ.

General information

Just like every other business in Canada, we’re also feeling the impact of the situation at Canada Post, which has consequences that are beyond our control.

We know the situation is causing a great deal of inconvenience. We want to assure you that we’re doing everything we can to lessen the impact on our members and clients. We’re working hard to get documents and cards out as quickly as possible. We’re sending thousands of cards out every day using private courier services.

What you can do to reduce impacts

If you haven’t already done so, we recommend signing up for our online services. That way, you can log in to view your documents on Desjardins sites, like AccèsD or Desjardins Insurance.

AccèsD and mobile services
See AccèsD and mobile services

Desjardins Insurance online and mobile services
Create an account or access your account via online services

Group insurance online and mobile services
Register for online services or access your file

All of the obligations in your contracts—including your financial obligations—are still in effect. You must comply with them despite the situation at Canada Post, so it’s important that you make your payments on time.

You don’t need to contact us or take any additional steps.

Information for cardholders

As a reminder, cards are valid until the last day of the expiry month. For example, if you have a card that expires in January, you can keep using it until January 31, 2025.

And if your card is damaged or doesn’t work, you can continue to use contactless payment on your mobile device and shop online.

What's your question about?

Select a topic or scroll down for more details.

General FAQ

Personal and business services

Get answers to your questions on:

  • Receiving statements, benefits and other documents
  • New debit or credit cards
  • Ordering cheques

Home and auto insurance, life and health insurance and group insurance

Get answers to your questions on:

  • Home and auto insurance
  • Life, health and disability insurance, and retirement savings
  • Group insurance

Didn't find what you're looking for?

We're here to help.

Call us

Montreal area:
514-224-7737 (514-CAISSES) Phone number of customer service for the Montreal area. This link opens your phone app.

Elsewhere in Canada and the US:
1-800-224-7737 (1-800-CAISSES) Phone number of customer service for Canada and the US. This link opens your phone app.

We can also call you when it's convenient.

Schedule a call